My shop is in Gray’s Antiques Market, Shop 313 (first shop on the right)

The address is:

Gray’s Antiques Market, 58 Davies Street, London, W1K 5LP

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The opening hours are Monday - Friday 10am-6pm

Sadly we are not open on the weekends at the moment.

You can come by any time and either myself, Michele, David or Ian will be there to help you.

If you would like to speak to me especially best to call ahead, I am in the shop on Thursday’s and Friday’s. 

Our jewellery is always in very good condition, we buy quality pieces and if there are any marks / defects we make an effort to include these in the product description. We do sell antique jewellery, so the condition is consummate with age.

Please do not hesitate to contact us if you wish to see some more images of the item or if you wish to arrange an appointment to see the item in person.

Antique jewellery typically refers to pieces that are at least 100 years old. This includes jewellery from the Georgian, Victorian, Edwardian, and early Art Deco periods.

Yes, we can obtain a certificate for you.

We commonly use GCS or WGI

GCS is an independent laboratory specialising in the certification of diamonds, gemstones, and pearls.

WGI is a renowned international organisation that provides high-quality gemological certification.

Please get in touch to find out the associated costs and any further details.

Yes. If you have jewellery that you are considering selling, please do contact me. I would be happy and interested to have the details. 

Yes. Any item may be reserved for up to 72 hours. For longer, let me know and we will try to accommodate your needs.

Most of our rings can be resized with some exceptions, most commonly rings with an enamel band and eternity rings.

Ring re-sizing is a service we offer to our customers free of charge. Please note if a ring has been re-sized it will no longer be eligible for a refund or return.

If you have any questions regarding your ring size or re-sizing, please don't hesitate to get in touch.

I offer a three-month layaway option to be paid by three equal payments via bank transfer/Transferwise or Revolut. The first payment will be non-refundable in case of cancellation of the purchase. We do not offer group layaways, each piece is to be settled individually and the first item must be paid for in full before a deposit for any second item is taken.

My preferred payment method is bank/wire transfers or Transferwise or Revolut. I accept all major credit cards - Visa, Mastercard, Maestro, China Union Pay and American Express. I accept cheques but these much clear before the item is sent out.

Yes. We are happy to take card payments over the phone. Please call 07778900505 to do so.

Of course. Please let us know in advance which item you intend on purchasing. We can take payment in store and you can take the item with you that day. See details on our store here.

We are pleased to offer Free Worldwide Delivery on all orders. The purchaser will be responsible for any customs duties payable on receipt into their country of residence.

All items will be carefully wrapped and packaged. The items are insured by Charlotte Sayers until they are delivered and signed for by the purchaser.

An adult signature is required to receive all packages.

In most countries, duty does not apply when purchasing antiques aged over 100 years old. We will mark your purchases as 'antique' to ensure this is the case.

You may be liable to pay local taxes on imported goods. Your country should have a website or customs office providing you with the relevant rates. Otherwise, get in touch with us and we are happy to look into it for you.

Some partial restrictions on the importation of items exist in specific countries. If in doubt, please contact us to make sure your country does not fit into this bracket.

Standard delivery times are 3-5 days.

If you require an alteration or re-sizing please allow an extra 2 days for the item to be ready for delivery.

If you require something quicker, please let us know, and we will be happy to help.

Orders within the UK are sent by Royal Mail Special Delivery.

Orders outside the UK are sent by FedEx or Royal Mail tracked and signed.

You will receive an email with your tracking information once your item has been dispatched.

We hope you will be delighted with your purchase, but if not and you wish to make a return, please return within 14 days from the day your order was delivered.

You must inform us within 3 days of receipt if you are unhappy with your purchase.

We cannot accept jewellery that has been re-sized. The item to be returned must be as sent and not altered in any way.

Charlotte Sayers cannot be liable for any returns not received.

You must contact us to inform us that you intent to return your item.

Customers are responsible for their own return costs back to the UK.

We will send you instructions regarding the method of return as this has to be done so not to incur Duty on arrival in the UK.

If specific instructions are not followed and duty becomes payable this will be deducted from your refund. Postage costs for returns are the buyers responsibility.

Charlotte Sayers cannot be liable for any returns not received.

Yes, the safest way to return an item would be to bring it to our London store.

You must inform us in advance that you intend to return an item to the store.

See the store details here.

Please contact us immediately if there are any issues with your order so that we can evaluate the issue and make it right.

We cannot accept returns on rings that have been re-sized.

We cannot accept returns on damaged or altered pieces.

Cleaning: Use a soft, lint-free cloth to gently clean pieces. Avoid harsh chemicals and ultrasonic cleaners, which can damage delicate settings and stones.

Storage: Store jewellery in a dry, cool place, preferably in individual soft pouches or lined boxes to prevent scratches and tangling.

Wear with Care: Avoid wearing antique jewellery during strenuous activities or in environments where it could be exposed to chemicals or excessive moisture.

Foil Backed Jewellery: Jewellery that has been 'foiled' or that has a foil backed stone should never get wet. Please take extra care.

While many antique pieces are durable, it's best to wear them with care. Do not wear them whilst playing sport, swimming, gardening, washing up etc. Some pieces are more delicate and are best reserved for special occasions. If in doubt please ask us and we will be happy to help.