Refund policy

Returns 

General Policy

• Return Period: You have 14 days from receiving your item to return it. Please contact us straightaway if you are unhappy with your purchase.
• Non-Returnable Items:
  • Rings that have been re-sized.
  • Any other items that have been sized or altered on your behalf.

Return Process

1. Initiate a Return: Contact us at info@charlottesayers.com to start the return process.
2. Return Approval: If your return is accepted, we will discuss the best return method.
3.  Customers are responsible for their own returns postage cots. 

UK Returns

• Cost and Condition: Items must be sent at your expense we will only accept goods that are unworn, undamaged and in the original box. 
• Refund Method: Refunds will be processed via the original payment method.
• Method of Return: Must be agreed upon in advance to avoid incurring duty charges. Any duty charges due to incorrect return methods will be deducted from your refund.
• Postage Costs: Return postage costs are the buyer's responsibility.
• Shipping Method: Returns must be sent via tracked and signed services.
• Liability: Charlotte Sayers is not liable for returns not received.

International Returns

• Case-by-Case Basis: Contact us for further information as international returns can involve customs duties.
• Contact: charlotte@charlottesayers.com

Damages and Issues

• Inspection: Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect to resolve the issue.

Exceptions / Non-Returnable Items

• Non-Returnable Items:
• Damaged or altered pieces.
• Rings and other pieces that have been re-sized on your behalf.

Exchanges

• Procedure: We do not offer exchanges. Please return the unwanted item, and once accepted, make a separate purchase for the new item.

Refunds

• Notification: You will be notified once we’ve received and inspected your return.
• Approval: If approved, you’ll be automatically refunded via your original payment method.
• Processing Time: It may take some time for your bank or credit card company to process and post the refund.